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Customer service

We are here to help! Take a look below at our frequently asked questions, and if there are any further questions you may have, please do not hesitate to contact us.

Our customer service team is available between 8am - 6pm

Frequently asked questions

When will I receive my order?

When your order arrives will depend on the delivery method you choose. If delivering to the UK, you have 3 options:
- Royal Mail Special Next Day Delivery Guaranteed by 1pm
- Royal Mail 1-2 Working Days
- Royal Mail 3-5 Working Days

If delivering to outside of the UK, we have 2 options for you:
- Royal Mail International 7-10 Working Days
- UPS Express 1-3 Working Days

All successful orders placed before 5pm Mon - Fri will be despatched the same day. Any orders placed after 5pm on Friday or over the weekend will be despatched on Monday (Tuesday in case of a bank holiday)

How can I track my order?

You can track your order using the unique tracking number you’re given when your order has been dispatched from our warehouse. Please visit our delivery page to enter your tracking number.

What forms of payment do you accept?

We offer a wide variety of payment option to suit your needs. You can pay by Credit/Debit Card, PayPoint (pay by cash), or if you feel more comfortable speaking over the phone, you can call and place your order with one of our team members.

My order hasn't arrived, what can I do?

You can use your unique tracking number to track the progress and estimated arrival date of your order. Alternatively, you can contact us and our helpful customer service can help you to track your order for you. To help us locate your order, have your 8-digit order reference number to hand.

How can I find out more about your products?

If you have any questions about specific products, do not hesitate to contact our customer service team by phone, live chat or email. Our team is available Monday-Friday between 8:00-18:00