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Returning items back to us is very simple; begin by contacting us.
- If you would like to return an item for whatever reason, you can return it to us within 30 days in its original condition for a hassle-free refund.
- If on delivery you find that the packaging has become damaged and your items have also become damaged, contact us as soon as possible.
- You will be notified when our warehouse has received the item and when your refund has been placed. This is so you are kept in the loop at all times.
- You will be refunded using the same payment method you used when purchasing your order.
To make sure that our warehouse successfully receives the item that you are returning, we advise you to use a traceable delivery method, so that you can track your sent item.
Please note that once any shapewear or items of clothing have been worn, it is non-refundable due to hygiene reasons.
You can return any unopened item that you aren’t happy with within 30 days of delivery. Send the item back to us and you will be refunded in the same payment method you originally paid with.
Please note that once any shapewear, girdles or clothing has been worn, it is non-refundable due to hygiene reasons.
It’s important to contact us as soon as you discover a fault. Contact our customer service team with your 8-digit order number, item name and what the fault is and we’ll send a replacement out to you as soon as possible.
Please contact us if you think that an item is missing from your order. Let us know your 8-digit order number and we will get back to you as soon as possible to send the missing items to you.
As soon as we receive your item back at our warehouse, you will be notified. We will also keep you notified when your refund is processed or when your resend is being sent out.
Depending on your card issuer and bank, refunds can take 2-3 working days.
It always takes a little longer for international deliveries to get to the UK, so please allow up to 21 working days for your delivery to get back to our warehouse. Again it’s important you use a traceable postal service so that you can keep track of where is it.
Our dedicated customer service team is on hand to help you with whatever query you may have. Simply contact us or use the live chat services.